Moving Fast at Highways England
Using SF to engage complex adaptive responses
Mar 20, 2025
Abstract
Major project investment teams in Highways England have had to respond to an urgent need to drive economic growth. This case study describes how they have responded to this challenge, with SF questions enabling complex adaptive responses to emerge that have driven them forward.
Article
Carey Glass
SFiO Reviewed Practitioner
Editor of Interaction
SFIO Contributor
Carey Glass is a Management Consultant and Organisational Psychologist. Her business “Change With Ease” reflects the miracle that happens when organisation move away from problem-focused approaches. She has brought SF to all areas of corporate and public sector life in the UK, from strategy, to performance management, to occupational health and safety, to culture, coaching and complexity helping create far-reaching change with ease. She has published case studies describing the transformation that SF brings to organisational outcomes and is excited to now be bringing the benefits of SF to Australian organisations.