Niklas-Tiger SFiO - Solution Focus in Organisations · Niklas Tiger - Taking Solution Focus Into A Larger Organisation Introduced by John Brooker Niklas Tiger was the MD of Hi5, an IT services company in which he embedded a culture of using the Solution Focus approach, a process he started in 2011. When he implemented SF in Hi5, he did not expect that one of the most successful outcomes would be the use they made of it with customers. They used it to obtain information from customers that enabled them to improve the outcomes of projects and increase customer satisfaction while adding very little time to the project. They used it internally too - as he says, it became part of the company DNA, - including in systems development, where SF matches well with Agile development methods.