SFiO
The InterAction Collection
OF SOLUTION FOCUS PRACTICE IN ORGANISATIONS · Vol 11-2 - 2019 Edition

Using SF in Deutsche Bahn Systel's organisational transformation

Case Study - Solution focused agile teams

Sep 8, 2020

An Interview with Frank Gollas



Introduced by Annie Bordeleau

Many Agile practitioners have adopted the Solution-Focused approach to lead constructive conversations with their teams, invite self-reflection, develop the future vision and plan actionable next steps. Frank Gollas and his colleagues have taken this relationship to the next level, however. In this short interview, Frank describes how SF is weaved into a large transformative project in a company of 4000 employees, which is slowly building 300 self-authored teams.

Two years into the project, still at the beginning of this marathon, Frank shares the role SF plays in this large scale transformation story. The story of a company who went from losing their customers to regaining their trust and becoming a trendsetter within the wider organisation.

It is impressive to hear how delighted Frank becomes when he talks about the signs of progress he discovers along the way to meeting the real needs of customers.

Frank Gollas
Frank Gollas
InterAction Contributor
SFiO Contributor

Frank Gollas works as an Agile Coach for DB Systel, a company within the Deutsche Bahn group. He permanently coaches several teams and loves to use SF, whenever possible.

Annie Bordeleau
Annie Bordeleau
Co-President
Board Member
Editor of InterAction
SFiO Contributor

Annie Bordeleau is founder of the I2A Network, working with international organisations and universities with the SF approach since 2005. Discovering SF has fundamentally transformed the way she supports leaders and organisations across all cultures to lead through change more effectively.

John Brooker
John Brooker
Co-President
SFiO Reviewed Practitioner
Editor of Interaction
Chapter Head
SFiO Contributor

John has over thirty years experience of leading people to collaborate effectively. He gained his leadership experience as a Senior Vice President in Visa International, working on international projects. Since 2004 he has used his leadership and Solution Focus expertise to enable people in multinational and national organisations to collaborate effectively. He is Co-President of Solution Focus in Organisations, an SFiO Reviewed Practitioner and has an MBA from The Open University in the UK.

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