Using SF in Deutsche Bahn Systel's organisational transformation
Case Study - Solution focused agile teams
Sep 8, 2020
An Interview with Frank Gollas
Introduced by Annie Bordeleau
Many Agile practitioners have adopted the Solution-Focused approach to lead constructive conversations with their teams, invite self-reflection, develop the future vision and plan actionable next steps. Frank Gollas and his colleagues have taken this relationship to the next level, however. In this short interview, Frank describes how SF is weaved into a large transformative project in a company of 4000 employees, which is slowly building 300 self-authored teams.
Two years into the project, still at the beginning of this marathon, Frank shares the role SF plays in this large scale transformation story. The story of a company who went from losing their customers to regaining their trust and becoming a trendsetter within the wider organisation.
It is impressive to hear how delighted Frank becomes when he talks about the signs of progress he discovers along the way to meeting the real needs of customers.