The Sustainably Solution Focused Organisation
Case Study
Sep 3, 2024
margaret-eaton Alan Kay Haesun Moon
Abstract
The ABC Canada Life Literacy organisation demonstrates and validates one way in which solution focus (SF) can be utilised strategically to assist organisational development and growth. It shows how SF practice and behaviour in a small organisation of eight people helped enhance strategic plan- ning and human resources. It should encourage organizations to boost their performance by using SF. After summarising the results, we show how ABC met SF through the strategic planning process, why they chose SF team coaching training (SF-TCT), what they did to plan and deliver SF-TCT, how staff responded, and how its internal application has also contributed to ABC’s external relations.
Article
Alan Kay
SFiO Reviewed Practitioner
InterAction Contributor
SFiO Contributor
Alan Kay learned solution focus from SFBT family therapy trainers. He saw immediate success with business clients by simply translating SF into the client’s language. He offers his clients solutions in strategic and operational planning, customer experience implementation and, more recently SF training and management development. His many clients range from large banks, to educators, to film festival organizers. His work is based on the entire continuum of the engagement; that the change the client wants starts happening right away; be most pronounced in the main activity and sustain afterwards via follow-through.
Haesun Moon
InterAction Contributor
SFiO Contributor
Haesun Moon is a communication scientist and educator based in Toronto, Canada. She cares about people having more and better conversations at home and at workplaces. Her academic and professional research in coaching dialogues and pedagogy from the University of Toronto introduced a simple coaching model, Dialogic Orientation Quadrant, that has transformed the way people coach and learn coaching worldwide. Haesun teaches Brief Coaching at the University of Toronto and serves as Executive Director at the Canadian Centre for Brief Coaching. She loves dogs, roasts her own coffee, and is particular about her choice of pens.