Solution Focused Conflict Management in Teams and in Organisations

Fredrike Bannink

Abstract

Rather than dwelling on the conflict, solution focused conflict management asks: what would you prefer instead of the conflict? The focus is on the preferred future of the team or organisation. Clients are considered capable of formulating their vision and of devising solutions that bring this hoped-for outcome closer. The expertise of the solution focused media- tor lies in asking questions which help clients in this respect and in motivating clients to change. Conversations become positive and shorter; ensuring that SF conflict management is also cost-effective.

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