Kirsten Dierolf MA PCC

Solutions Academy
Kalbacherstr. 7
61352 Bad Homburg
Germany
+49 (6172) 684905

kirsten@kirsten-dierolf.com
www.solutionsacademy.com

Reviewed pieces of work: 1
Acted as reviewer: 1

Two-day team event for an Austrian/Romanian petrochemical company, bringing together a new team to face challenges and work with intercultural differences

December 2008

The team comprised members in two countries due to the merger of two large mineral oil companies. They were working with a rather complicated organizational structure, creating a challenge for the development of a supportive team spirit across the locations. There were also intercultural obstacles and differences in contracts and remunerations which stood in the way of team cohesion and support. The manager saw a clear danger of working in silos rather than working together to achieve benefits from the merger.

Kirsten created an event for the whole team (from both locations) to further develop the team- and culture building process. The goal was to enable team members to start seeing each other as part of one team and find one language in which to speak to their customers. After the event the team was much more familiar with one another and much more willing to solve problems and issues across locations. They were relating to one another as individuals and not only as representatives of “East” or “West”.

Candidate’s Summary:

During the review process, I rediscovered how useful it is to be in good contact with your client in all phases of the project. I was very happy about the feedback from my colleague Petra Müller-Demary who noticed how setting a collaborative mood in the “client/consultant team” right from the beginning was very useful. Negotiating the goal, what should be different after the event with all stakeholders is essential — and the larger the group you are working with the clearer it should be what happens when with which aim. This detailed preparation was noted by my reviewers as was the fact that I gave small groups SF “facilitation guides” which helped them to focus on the outcome of the small group work.

Going through the review process really helped me become clearer on what it is I do and also become much clearer on how to talk about it. Listening to my reviewers’ comments in a phone recording as they went through the clues that were visible in my piece of work was a wonderful confirmation that, indeed, what I do is clearly organisational work and clearly SF, even in the parts where I had small doubts.

Reviewers Summary:

During the review process, I rediscovered how useful it is to be in good contact with your client in all phases of the project. I was very happy about the feedback from my colleague Petra Müller-Demary who noticed how setting a collaborative mood in the “client/consultant team” right from the beginning was very useful. Negotiating the goal, what should be different after the event with all stakeholders is essential — and the larger the group you are working with the clearer it should be what happens when with which aim. This detailed preparation was noted by my reviewers as was the fact that I gave small groups SF “facilitation guides” which helped them to focus on the outcome of the small group work.

Going through the review process really helped me become clearer on what it is I do and also become much clearer on how to talk about it. Listening to my reviewers’ comments in a phone recording as they went through the clues that were visible in my piece of work was a wonderful confirmation that, indeed, what I do is clearly organisational work and clearly SF, even in the parts where I had small doubts.

Lead Reviewer: Mark Mc Kergow www.sfwork.com
Second Reviewer: Anton Stellamans www.ilfaro.be

About The Candidate

Owner and founder of solutionsacademy. Kirsten designs and delivers training and development programs, change management initiatives mainly for global corporations. Her main focus points are leadership development, team coaching, conflict management and intercultural management. She also coaches executives of Fortune 500 companies. She studied Solution Focus with Insoo Kim Berg and Steve de Shazer, Peter Szabo, Louis Cauffman and Mark McKergow. Kirsten has 3 beautiful sons and two very naught tomcats who live with her in Friedrichsdorf.